WhatsApp is one of the most widely used messaging apps in the world. According to several estimates, the application has over 2 billion users. The easy user interface has made the app popular among students and professionals alike. In this era of business, Whatsapp can bridge the gap between the audience and the brand. It provides a chance for businesses to grow exponentially.

After the Covid-19 pandemic, most businesses are looking at ways to adopt technology in their day-to-day functioning. This has been made possible through Whatsapp. Let us dig deeper into Whatsapp Business.

What is Whatsapp?

Whatsapp is an OTT platform that allows users to text each other and communicate. It allows businesses to stay in touch with the customers round the clock. It offers a quick, easy, and low-cost messaging mode of communication. The testimony of its efficiency is the number of users using the app daily worldwide.

The app can be used to improve the customer experience by improving business communication. An added advantage is that the platform allows the users to send messages through mobile phones, desktops or even wearables.

Whatsapp allows you to respond to your customers using automated bots or API. There are several Whatsapp Business providers in India and we will discuss the best among them. But first, let us look at the benefits of Whatsapp Business.

What Are The Benefits of the WhatsApp Business?

Speedy Responses: Whatsapp works on the internet and it is automated. This allows an organisation to respond to customers’ queries quickly. With automatic welcome greetings, the conversation is given a fresh and pleasant start. The app can also provide a free introduction, easing the discomfort of the customer.

Makes Communication Easy: Whatsapp Business offers convenient communication with customers. This helps the business to get a good rapport with the customers and make lasting relationships.

Cost Cutting: With Whatsapp, the cost of communication is reduced to close to zero. The main items you need are the internet and a hardware device through which the app will be accessed.

Better Management: Whatsapp Business allows the users to set a bot to respond to the customers’ queries. Through this, they can allocate the more specialised agents towards the clients who need more serious support.

Promotes Automation: The facility of automated texts allows your business to stay available 24*7 all days of the year. If a customer sends a text or query, they will get an automated response from the bot. This creates goodwill with the customers. So, you must stay assured that your business will benefit from the best WhatsApp Business solution.

Where can Whatsapp Business be used?

Call Centres: One of the finest use cases of Whatsapp Business is the call centre. Through Whatsapp, you can manage more clients by helping them through texts and not calls. Texting is quicker and easier than calling.

E-Commerce: Through Whatsapp, the clients can be notified about the delivery time, delays in the order and details about the transactions.

Healthcare: In healthcare, Whatsapp can be used to provide online consultations and book medicines. You can also remind your clients about their time to take a particular medicine in the form of reminders.

Best Whatsapp Business Solution Provider in India

Knowlarity provides the best Whatsapp Business Solution in India. It provides round the clock support with the best prices in India. Some of the features it allows are:

IVR Deflection: Through this, you can route your incoming Whatsapp calls and optimise the waiting time. This can improve customer satisfaction massively.

Conversational Bots: This allows Whatsapp to provide automated replies to the customers. This ensures that potential leads are not missed.

Automated Text: Knowlarity also provides the facility to send automated notifications. This works well in the case of reminders and orders. The clients develop a tendency of reliability in the company.

Knowlarity is trusted by clients like DLF, Hyundai, Unilever, OYO, Carwale, Bira and Swiggy. The company offers the best rates and best service to its client.

Through its team of well-trained professionals, the company provides a new phone number to give your number a fresh start. They will guide you through the process. For a free trial, you can visit their website. Well, what are you waiting for?